Delete Your Account

You can delete your Dose Track account at any time. Deleting it removes, immediately and permanently, everything we hold for that account on our servers:

• your email address and marketing email preference,
• your encrypted backup, if you had one,
• any encrypted device transfer waiting to be picked up,
• all sign-in sessions on every device.

We do not keep a copy afterwards. The health records stored on your phone are not touched by account deletion — to remove those, see "Erase the data on your phone" below, or uninstall the app.

Two different deletes

• Delete account (Settings › Account) deletes your account and backup from our servers. It leaves the records on your phone alone.
• Delete Account & Data (Settings › Data Management) erases the records on your phone and starts the app over. Despite its name, it does not delete your account or backup on our servers.

To remove everything, do both.

Delete in the app (fastest)

1. Open Dose Track and go to Profile › Settings › Account.
2. Scroll to Delete and tap Delete account.
3. Read what will be removed and what stays, then tap Continue. Nothing is deleted until the last step.
4. If you have Dose Track Pro: the next step is Cancel Pro first. Deleting your account does not cancel your subscription, so tap Manage subscription to cancel it in the App Store or Google Play, then tap I've cancelled, continue. If you skip cancelling, you will keep being charged.
5. Type DELETE. If you signed up with an email and password, also enter your password. If you signed up with Apple or Google, you will be asked to sign in with them again when you tap the button.
6. Tap Permanently delete account. Deletion happens right away.

To remove only your backup and keep the account, tap Delete backup instead.

Delete without the app

If you no longer have the app or can't sign in (for example, you forgot your password), email hello@dosetrack.app from the address you signed up with and ask us to delete your account. We will delete it and confirm within 30 days, usually much sooner. Because your backup is encrypted with your password, we cannot recover its contents for you — only delete it.

Erase the data on your phone

Go to Profile › Settings › Data Management. Use Delete Specific Data to clear one kind of record (for example dose history or lab results), or tap Delete Account & Data at the bottom to erase all your records on the phone and start the app over. Uninstalling the app removes everything. None of these touch your account on our servers.

Other data

Community Hub posts, pseudonymous usage analytics, and records of files you imported from another app are not tied to your email account, and deleting your account does not remove them. There is no button in the app for these — members can't delete Hub posts themselves — but we delete them on request. Email hello@dosetrack.app and we will remove them by hand. Include your App User ID (tap Settings › Advanced › App User ID to copy it) so we can find your analytics and import records, and tell us which Hub posts to remove, or ask for all of them. See our Privacy Policy for everything we collect and how long we keep it.